How do I sync changes between CCC and the ZAIP Partner Portal?
The ZAIP Partner Portal and CCC automatically sync every 24 hours. To sync immediately:
Why is the number of Subscriptions different from the number of Customers in the ZAIP Partner Portal?
The customer count includes both active and inactive customers, while the subscription count reflects only active subscriptions.
Can I change the data source location in SAP Crystal Reports?
Yes! First, start SAP Crystal Reports, then click on the Database menu bar item. Click on Set Datasource Location. A window showing data source connections will open up. Find the ODBC (RDO) folder in the “Replace with” window and enter the following string: DRIVER={B1CRHPROXY};UID=XXX_USERNAME;PWD=XXX_PASSWORD; SERVERNODE=XXX_HANA_SERVER:30015;DATABASE=XXX_DBNAME Replace “xxx_DBNAME” with the name of the database you would […]
Can I import and update licenses on my own?
Partners with access to the Cloud Control Center can import and update ZAIP licenses on their own. If you do not have access to the Cloud Control Center, simply open a support ticket and send us the license – our team will take care of it for you.
What exactly is an SAP Business One Super User?
In SAP Business One Cloud, a Super User is a special account type designed for comprehensive SAP Business One administration. Both your SAP Partner and SMB Solutions Support staff have access with a Partner Support User (PSU) that allows additional access to Super User functions. The most privileged user class that an end user or […]
Is the Data Transfer Workbench (DTW) available in the SMB Solutions cloud?
Yes it is, however SQL databases require DTW users to have additional permissions set to access this application. To get these additional permissions you will need to submit a request via the ticketing system to the SMB Solutions support team.
How can I configure HANA Studio?
It’s simple to configure HANA Studio so that you can access the database. First, start HANA Studio from the SMB Solutions client. The application may ask you to set or verify a master password. If you already have a master password, the system will require you to establish a password hint. Once you are in […]
Can I change my SAP username?
Managers and SAP Partners can change the SAP user names via SAP Business One. SMB Solutions assigns each user a unique user code that cannot be modified. If a customer is using a database that was migrated to our servers, our support team can map the previous user code to the SMB Solutions user code […]
How are Power Users different from Super Users?
In the On-Premises version of SAP Business One, super users are able to manage licenses, users, and add-ons. In SAP Business One Cloud, user and license management is managed by the cloud operator through a centralised system: the Cloud Control Centre. It is our responsibility to prevent resellers from interfering with centralised management in ways […]