How do I upload a new license file in the ZAIP Partner Portal?
Click here to watch the YouTube tutorial video.
How do I find the hardware key before uploading a license file in the ZAIP Partner Portal?
Click here to watch the YouTube tutorial video.
Can I queue multiple user changes before processing in the ZAIP Partner Portal?
Yes. You can line up multiple license or user changes before starting the process.
How do I change a user’s license type in the ZAIP Partner Portal?
Click here to watch the YouTube tutorial video.
What actions can I take for an individual user in the ZAIP Partner Portal?
Clicking the pencil (edit) icon for a user allows you to: Click here to watch the YouTube tutorial video.
How do I export a tenant from the ZAIP Partner Portal?
The exported tenant copy is saved into your partner PCTR folder, similar to how exports are handled in the CCC. Q: What if I don’t know my PCTR folder location?Contact the SMB Solutions Support team, and they will provide assistance. Click here to watch the YouTube tutorial.
What actions can I perform when editing tenants in the ZAIP Partner Portal?
From the tenant’s action menu, you can: Click here to watch the YouTube tutorial video.
How do I edit an existing tenant in the ZAIP Partner Portal?
Click here to watch the YouTube tutorial.
Can I continue working in ZAIP while a new tenant is being created?
Yes. Once the tenant creation task has started, you can click OK and continue working on tasks for other customers in ZAIP while the process runs in the background.
How do I create a new tenant in the ZAIP Partner Portal?
You can watch the YouTube tutorial video on How to Create a New Tenant in the ZAIP Parter Portal here.