How do I close an SAP Business One dead session using the ZAIP Remote Connector?
Click here to watch the Customer YouTube tutorial video.
How do I install the ZAIP Remote Connector?
Get in touch with our Support Team or your SAP Partner to have the ZAIP Remote Connector email sent to you. Click here to watch the Customer YouTube tutorial video.
What is the ZAIP Remote Connector?
The ZAIP Remote Connector is a tool that allows customers to take additional actions in their SAP Business One Cloud Hosting environment. The Partner Portal provides partners with the ability to generate and send the ZAIP Remote Connector to customers. Customers receive the connector via email and install it on their side. The ZAIP Remote Connector gives […]
How do partners send the ZAIP Remote Connector to a customer?
Click here to watch the Partner YouTube tutorial video.
How do I access the ZAIP Partner Portal?
When your ZAIP Partner Portal account is created, you’ll receive an email with your username asking you to set your password. Once done, you will need to setup MFA before logging in with your username and password. Reach out to our Support Team or log a ticket in the Client Support Portal for help setting up your ZAIP Partner […]
Do all users work on the same terminal server?
Our team works constantly to balance the server load equitably between our users. Very large organisations may have users working across multiple servers. When this happens, the customer’s login process is the same, and all of their data remains safely secured from a central management point.
Does SMB Solutions take backups of customer databases?
We back up customer databases every day, even if the customer does not go live or make changes that day. Our standard recovery time objective (RTO) is eight hours, and our standard recovery point objective (RPO) is 24 hours. We retain backed-up data for 5 days. If you wish to customise your disaster recovery services […]
How can I access the database backend in a shared system?
We restrict access to databases in shared systems in order to prevent users from manipulating other customers’ databases. However, we do provide specific tools for backend system access so that users can enjoy limited functionalities like backup and restore. Please reach out to SMB Solutions for more information.
Can I connect a customer server/laptop/device to SMB Solutions’ SAP B1 platform?
Yes, customers can access the SMB Solutions SAP Business One Platform from a variety of devices and operating systems. Visit the Client Hub to view the different access methods!
Which port should I use for the HANA system?
As multiple HANA deployments exist for multi-tenant and single-tenant customers, the ports available for the different SAP Business One components, including the HANA Servers, will vary. All external access is protected with firewall rules that may allow access depending on configured rules. Please get in touch with your partner or the SMB Solutions support team […]