What are your working hours and holidays?
SMB Solutions’ Australian-based emergency customer support team works 24 hours a day, seven days a week. Our support team will connect you with our team of expert network engineers, system engineers and programmers. If we are planning to reduce staffing levels, we will advise customers and partners before this time. If we are running on […]
Should I contact SMB Solutions or one of its Partners?
SAP Business One instances are complex systems maintained by multiple partners. Make SMB Solutions your primary source of support for the following issues: Unfortunately, there are potential problems that we cannot address. Although our support team will be happy to point you in the right direction, you will have to rely on a partner or […]
When should I make an emergency support call?
Our emergency support line is available 24 hours a day, seven days a week. It is the best way to get expert customer support service immediately. Call 1300 442 059 or email support@smbsolutions.com.au. WHAT IS AN EMERGENCY CASE?Emergency cases are incidents that disrupt the customer’s core business. These are cases where customers are losing money […]
How does the support ticket system work?
World-class customer support begins with a ticket. In order to protect users’ privacy and security, we do not accept support requests outside the ticketing system except in emergency situations. The SMB Solutions support ticket system is a reliable, automated support solution staffed by industry experts. Begin the support ticket process by logging into your account […]
Is support available on weekends and holidays?
Our support team is available 24/7, 365 days a year for emergency phone support. You can always count on your service desk technicians to help with quality expertise and remote troubleshooting solutions. Emergency startup guidance is available exclusively in English. HOW TO CONTACT SMB SOLUTIONS SUPPORT:There are two ways to contact your SMB Solutions support […]
How do I change my ZAIP password in the Password Portal?
You can change your password through the SMB Solutions Password Portal. For Asia Pacific Customers and Partners: https://selfservice.smbsolutions.com.au:8889/ For European Customers and Partners: https://selfservice.smbclouderp.com:9251/ For USA Customers and Partners: https://selfservice.smberpcloud.com:9251/ Login using your SMB Solutions usercode and password, then select the Change Password tab at the top of the screen. For detailed instructions on how to use the […]
How do I use the Service Portal?
SMB Solutions takes security seriously. Our login and identity management processes are designed to maintain customer privacy and mitigate the risk of unauthorised use. This is why we require users to sign up with an SMB Solutions user code and to set their password and security questions on the first login. To gain access to […]
How can I check current system status?
If our team ever needs to impact system performance for maintenance or upgrades, we will inform affected customers well in advance. Our system status support page shows when SMB systems are not fully operational and offers information about what our team is doing to address the problem. Check our system status page before reporting bugs or broken features; there […]