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How do I enable Two-Factor Authentication?

Two-factor authentication is essential to any solid, multi-layered security framework. SMB Solutions enforces Duo 2FA for customers, partners, and any active users in the SMB Solutions Cloud Environment. Find out more about how two-factor authentication protects your business from cyberattack here, or watch our video. Please reach out to SMB Solutions if you need 2FA activated.

I need system-wide user access. How can I get it?

We do not allow shared system users access into any part of the SAP environment that would provide them access to other customers’ databases. If you have your own single tenant cloud, we can provide limited system-wide user access.

How can I disable Single Sign-On (SSO)?

In a multi-tenant environment, SAP Business One does not allow users to disable single sign-on (SSO). SAP has set this globally in order to maximise security. In single-tenant deployments, you have the choice to disable this however, for a more user-friendly deployment, we recommend utilising single sign-on.

I need root access to my HANA server. How do I proceed?

We do not allow users root access to the HANA server. Components critical to backup and disaster recovery work through the root user profile, and we could not guarantee the system’s stability if users were given root access. Customers in a single-tenant cloud environment may have different access capabilities. SAP Partners will need to contact […]

I would like Super User access. How do I get it?

SAP B1 only supports superusers who are Cloud Operators with Landscape visibility, including all databases and customers. For security purposes, we cannot offer superuser access to customers and partners that do not own their own Cloud Control Centre. However, you may not need superuser access for the tasks you wish to perform. SAP B1 allows […]

Can I change my system-assigned user code?

For security reasons, we do not allow users to change their system-assigned user codes. Our user code and password assignment processes are designed to maintain the privacy and anonymity of our customers’ users while still allowing our team to identify each account easily.

Does SMB Solutions use Two-Factor Authentication (2FA)? 

Yes. SMB Solutions enforces Two-Factor Authentication (2FA) for all customers, partners, and active users in the SMB Solutions Cloud Environment. We use Duo Security, which requires you to verify your identity with a second device (such as your mobile phone) every time you log in.  Two-factor authentication significantly reduces the risk of unauthorised access, even […]

What is Single Sign-On (SSO) and how does it improve security? 

Single Sign-On (SSO) allows users to authenticate once and gain access to their SAP Business One environment without entering separate credentials for each session. In a multi-tenant environment, SAP Business One enforces SSO globally — this is a deliberate security decision made by SAP to maximise protection across shared environments.  In single-tenant deployments, customers have […]

How are user accounts and passwords managed? 

Each user is assigned a unique user code by SMB Solutions. For security and anonymity reasons, this user code cannot be changed by the user. Our user code and password assignment processes are designed to maintain the privacy of our customers while allowing our team to identify accounts efficiently.  Passwords can be changed at any time through the SMB […]

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