In agricultural testing, data integrity is not negotiable. Neither is uptime.

MilkTestNZ operates out of Horotiu, New Zealand, and relies on SAP Business One to run their business. The SMB Solutions team manages their entire cloud environment: user accounts, DUO authentication, licences, security and 24/7 support. It is a comprehensive managed relationship, and it runs exactly as it should.

What MilkTestNZ values most is the consistency. Maintenance is communicated clearly and scheduled in advance. Emails are typically answered within ten minutes. Security audit requirements are met proactively, with changes implemented before they become a problem.

“The team communicates clearly, responds very quickly and provides us with lots of support and training materials.”

The relationship has also extended well beyond the standard scope of a hosting partnership. SMB Solutions has provided assistance with AP automation, SAP support queries and training material, stepping in whenever MilkTestNZ has reached out, regardless of whether it fell strictly within the brief.

“Even in areas outside the scope of our regular partnership, the communication is clear and timely, with a high standard for security and general support.”

After everything, the feedback from MilkTestNZ is straightforward: in-depth knowledge, genuine patience and a referral offered without reservation.